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Frequently Asked Questions Frequently Asked Questions
  1. What is ?
  2. How to buy in ?
  3. What are the Service Hours ?
  4. How about the Delivery Zone ?
  5. How much for the delivery?

  1. What is ?
  2. TODOCAMPO offers Selection just a click away, for Fresh and Healty products on their way to your home or office. is our on-line store, which let you buy in a similar way as you do in the supermarket, but with the confort and easy of your home or office and spending less time; same that you can use in a different and funnier activities.

    Once orders are fulfilled, they are delivered into neighborhoods around Santiago.
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  3. How to buy in ?
  4. Easy, in just three simple steps:
    (1) You must Login with your user and password. If you don't have and account, you can create it with the option “Not registered yet ?" in the field Login Here (top-right of your screen).

    (2) Shopping. The "Categories" field allows shopping in the traditional grocery store aisle format (top-left of the screen). For each product you can select the quantity, and once you have selected all the products you liked of each page you must press the button “Add to Cart”, which will add all them to your personal cart. To continue browsing products in the same category press "Next".
    • You can see you cart in the field "Shopping Cart" (right of your screen, under Login Here).
    • If you want to browse another category, just select it in the Categories field (top left of your screen).
    When you have finished shppping press “Checkout” (in the cart or in the top right header icon).

    (3) Send the Order: To complete the order just enter the Address and Payment details. You can have in the system up to five (5) different address in case you want buy on behalf other people, like your family or friends. Once the order is ready to checkout you can check all its details and press the button "Confirm Order".

    Some Tips:
    • My Pick Lists: If you don't have enough time, use the "My Pick Lists" field (left of your screen, under Categories) which lets consumers create new shopping lists; pull up previous orders; or save personalized lists (like Thanksgiving dinner or summer barbecue lists, you can save up to 20 personal lists). My List is only available if you are Loged In. More info available in the FAQs about My Lists.
    • Quick Find: You also can look for specific products by name or part of it, using the field "Quick Find" (left of your screen); and narrow the search by price or other concepts using the option Advanced Search (last line in the Quick Search field).

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  5. What are the Service Hours ?
  6. is open 24/7/365 (*). However, deliveries are only from monday to friday from 9am to 6pm (excluding holidays).

    Customers can place orders for delivery as soon as next-day (from Monday to Friday) or even days or weeks in advance. For example, if you place your order on tuesday at 23:59, your order will be delivered next wednesday.

    (*) Except for scheduled maintenance of the on-line store, in which case customers are noticed in advance (only for customers suscribed to Newsletters of TodoCampo).
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  7. How about the Delivery Zone ?
  8. We serve Las Condes, Vitacura, Providencia, Lo Barnechea, La Reina, Penalolen y Ñuñoa. We also serves Santiago downtown (minimun order of $20.000).
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  9. How much for the delivery?
  10. The delivery have a flat fee of $2.000 (two thousand pesos).
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